Ecofriendlyhygienesolutions.com.au use the Australia Post network and suppliers for all deliveries. Once dispatched, tracking updates will be sent to you via the registered email address and mobile number.
All items are sent with tracking, please leave a comment if you do not wish your item to be left without a signature.
Express & Regular Post
Express Post orders, are dispatched within 2-24 hours from receipt. Regular post orders will be processed within 2-48 hours from receipt.
Ecofriendlyhygienesolutions.com.au charge actual shipping. And bulk orders must be placed manually as they are shipped via road transport.
Due to various reasons, some delivery timelines can be affected from time to time. If your product is not received within 12 days, please get in touch with us via the Customer Contact form quoting your order number.
We will work with you and Australia Post to track your item if it goes missing, however Ecofriendlyhygienesolutions.com.au are not responsible for the item once dispatched. Shipping delays, missing parcels or damaged items, are not covered by Ecofriendlyhygienesolutions.com.au, however we will liaise with our partners to assist you locate your parcel.
For more info on postage options or your delivery, please do not hesitate to get in touch.
We offer free shipping promotions on regular post orders from time to time. Regular post orders include tracking, however not signature on delivery. To include signature on delivery, please select signature on delivery or Express Shipping.
Free Shipping orders are non-refundable.
Return shipping is at the cost of the purchaser.
Damage in transit
We take great care to wrap your products as best we can to protect them in transit. However, we cannot control all logistical touch points if your order is in anyway damaged during the transit, please contact us and we will do what we can to assist you with a return.
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